Shipping & Delivery Policy
FITOOR aims to deliver every order safely and efficiently across Pakistan.
1. Order Processing
Orders are generally processed within [1–3 business days], excluding Sundays and public holidays, unless otherwise stated.
During sales, new collection launches, public holidays, or periods of high order volume, processing may take longer.
If an unexpected delay affects your order, we will make reasonable efforts to notify you.
2. Delivery Estimates and Charges
Our proposed delivery schedule is as follows:
Delivery Service
Standard Delivery
Express Delivery
Remote Areas
Estimated Delivery Time
3–5 business days
1–2 business days, where available
Estimated timeframe confirmed at checkout
Estimated Delivery Time
Rs. 300
Rs. 300
Rs. 300
Delivery timelines are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.
Applicable delivery charges will be communicated before checkout is completed.
3. Order Tracking
Where tracking is available, FITOOR will provide the tracking information through email, SMS, or WhatsApp after dispatch.
Customers should ensure that their phone number and delivery address are correct and that someone is available to receive the parcel.
4.Incorrect Addresses and Failed Deliveries
Customers are responsible for providing complete and accurate delivery information.
If a parcel cannot be delivered because of an incorrect address, unavailable recipient, or unsuccessful delivery attempts, the courier may return it to FITOOR.
Additional delivery charges may apply to a re-delivery where permitted and communicated to the customer.
FITOOR is not responsible for delays caused by inaccurate customer information or courier disruptions beyond our reasonable control. However, we will make reasonable efforts to assist with delivery-related issues.
5. International Shipping
International shipping, if offered, will be subject to the destinations, delivery estimates, and charges displayed at checkout.
Customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country.
