Privacy & Data Protection Policy
FITOOR respects your privacy and is committed to handling your personal information responsibly.
1. Information We Collect
Depending on how you use our website, we may collect:
- Name and contact details.
- Billing and delivery addresses.
- Phone number and email address.
- Order history and transaction references.
- Payment status and information necessary to process transactions.
- Customer service communications and return requests.
- Website usage, device, and browsing information collected through cookies or similar technologies, where applicable
We aim to collect only the information reasonably necessary for our business operations and the
purposes described in this policy.
2. How We Use Your Information
Your information may be used to:
- Process and deliver orders.
- Confirm purchases and payments.
- Manage returns, exchanges, and refunds.
- Respond to questions and customer complaints.
- mprove our website, products, and customer experience.
- Detect fraud and protect our customers and business.
- Send promotional communications where permitted and in accordance with your
preferences.
3. Sharing of Information
FITOOR does not sell customers’ personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Courier and delivery companies.
- Payment processors and banking partners.
- Website hosting and e-commerce service providers.
- Customer support and communication providers.
- Analytics and marketing service providers, where applicable.
These providers should receive only the information reasonably necessary to perform their services, subject to applicable requirements and safeguards.
Information may also be disclosed where required by law or necessary to protect legal rights and prevent fraud.
4. Payment Security
Payments are processed through the payment methods made available at checkout.
Where third-party payment providers are used, their own terms and privacy practices may also apply.
Customers should never share passwords, one-time verification codes, or other confidential authentication details with anyone claiming to represent FITOOR.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to maintain website functionality, understand visitor behaviour, remember preferences, and improve performance.
Where required, we will provide appropriate information or controls for cookie preferences.
You may also be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.
We use reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Marketing Communications
You may opt out of promotional emails by using the unsubscribe link included in the message or by contacting our support team.
Opting out of marketing communications will not prevent us from sending essential order updates, delivery notifications, or other service-related messages.
8. Your Privacy Choices
You may contact us to ask about the personal information associated with your account or to request an appropriate correction or deletion, subject to applicable law and legitimate recordretention requirements.
Changes to These Policies
FITOOR may update these Terms & Conditions and store policies from time to time to reflect changes in our services, operations, or applicable legal requirements.
The latest version will be published on our website with an updated effective date where appropriate.
Changes will not remove rights that customers have already acquired under applicable law.
Governing Law
These terms are intended to be interpreted in accordance with the applicable laws of Pakistan.
Any dispute will be handled by the competent authorities or courts with jurisdiction under applicable law.
Nothing in these terms excludes or limits a customer’s statutory rights.
Thank You for Choosing FITOOR
We appreciate your trust in FITOOR and look forward to being part of your style journey.
